Shipping policy
Where We Deliver
Galonni ships only to addresses within the United States. We do not currently offer international delivery outside the U.S.
Processing and Delivery Times
Your estimated delivery time is made up of two stages: Order Processing + Shipping Transit.
We work with established U.S. carriers so that your order is handled securely and reaches you promptly.
| Stage | Duration |
|---|---|
| Order Processing | 1–2 business days (Mon–Fri) |
| Shipping Transit | 3–7 business days (Mon–Fri) |
| Total Estimated Delivery | 4–9 business days |
Order Cut-Off Time: Orders received before 2:00 p.m. Eastern Time on a business day are processed the same day. Orders placed after that time, or at weekends and on public holidays, begin processing on the next business day.
Every order is checked and carefully packed before dispatch; this is included in the processing time shown above.
Shipping Costs
The following shipping option is available on all U.S. orders:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 4–9 business days | FREE |
Parcel Protection and Lost Shipments
Every shipment includes parcel insurance at no extra charge.
If your tracking shows no movement for more than 5 business days after dispatch, please write to us at contact@galonni.com. We will open a lost package investigation with the carrier on your behalf.
Tracking Your Order
As soon as your order is dispatched, you will receive a confirmation email containing a tracking number and a link so you can follow your parcel from dispatch through to delivery.
Delivery Issues
If you run into any delivery problem — a delay, damaged packaging, or a missed delivery attempt — please contact our customer support team straight away. We will work to resolve any shipping-related issue as quickly as we can.
Contact Us
Store Name: Galonni
Business Name: GoMerchantSolutions Limited
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 17322088
Phone: +1 631 895 4995
Email: contact@galonni.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)
We aim to respond within 24 hours.